Конфиденциальность

Last Updated: 1/2/2020

We know that you care how information about you is used and shared, and we appreciate your trust. This Privacy Policy explains how Revolve Group, Inc. and its subsidiaries, including, Eminent, Inc. (dba Revolve Clothing and also dba superdown), Forward by Elyse Walker, LLC, and Alliance Apparel Group, Inc. (collectively, "we," "us" or "our") collect, use and share information about you when you use our websites, networks, applications, mobile applications, online services, and other services provided by us ("Services") or otherwise interact with us.
If you are a California resident, please see the "Note to California Residents" section below.

What information do we collect about customers?

Information That You Provide:

  • Registration and Profile Information. When you create an account, place an order, or request stylist appointments, we ask you for your name, email address, phone number, payment information, billing and shipping address, demographic information, and other information you choose to provide.
  • Payment Information. When you make a purchase, we will collect that payment card information. Depending on your chosen payment option, we may use a third party service provider that handles payments for us and will receive your payment card information.
  • Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Service team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send us, and other information you may choose to provide. We may also record your calls with our Customer Service team to handle your inquiry and for training, research and product development purposes.
  • Careers. If you decide that you wish to apply for a job with us, you may submit your contact information and your resume online. We will collect the information you choose to provide on your resume, such as your education and employment experience.

Information we collect when you use our service

  • Location Information. When you use our Services, we receive your general location information (for example, your internet protocol ("IP") address may indicate your more general geographic region).
  • Device Information. We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens.
  • Usage Information. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, the searches you conduct, purchases you make, and the dates and times of your visits.
  • Information We Infer. We may derive information or draw inferences about you based on information we collect about you. For example, based on your browsing or purchasing activities, we may infer your purchasing preferences.
  • Information from Cookies and Similar Technologies. We and third party partners collect information using cookies, pixel tags, or similar technologies. Our third party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services. Please review your web browser's "Help" file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential. For more details on our use of Cookies, and how to disable them, please see our Cookie Policy
  • User Feedback. We receive information about ratings and reviews that you post when you use our Services.

Information we receive from third parties

  • Information from third party services. If you choose to link our Services to a third party account, we may receive information about you, including your profile information, and your use of the third party account. If you wish to limit the information available to us, you should visit the privacy settings of your third party accounts to learn about your options.
  • Other third parties. We may receive additional information about you, such as demographic data, from third parties such as data or marketing partners and combine it with other information we have about you.

How do we use the information we collect

We use your contact information (meaning email address, phone number, and billing and/or shipping address) for the following purposes:

  • We use your billing and shipping address to process and deliver purchases, returns, and backorders, and to help prevent fraud.
  • We use your email address and phone number to send you security alerts, shipping notifications, and other administrative messages, to provide customer support, and for marketing purposes, such as to send you information about products, promotions, surveys, news, and events that we think may interest you.
  • We also use your email address to help you create, manage, and maintain an account on our Services.

We use other information we collect:

  • To customize our Services and product offerings to present you with tailored content, such as (i) remembering your information so that you will not have to re-enter it during your visit or the next time you visit our website(s); (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of our Services and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities on our website(s);
  • To monitor and analyze trends, usage and activities, and improve our Services and product offerings;
  • To provide, maintain, and improve our products and Services, including customer service;
  • To record purchases that you have made through our Services;
  • To allow you to post comments and communicate with us through our Services, including on our social media pages;
  • To facilitate the connection of third party services or applications, such as social networks;
  • To facilitate transactions and payments;
  • To process your information to evaluate your application if you apply for a job;
  • To protect against fraud and unauthorized transactions, including by identifying potential unauthorized users and/or hackers; and
  • For compliance purposes, including enforcing our TOS or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.

How do we share customer information?

  • Филиалы и дочерние компании.Мы можем предоставлять вашу информацию нашим филиалам и дочерним компаниям в любых целях, описанных в настоящей Политике конфиденциальности.
  • Vendors and Service Providers. We may share any information we receive with vendors and service providers retained in connection with the provision of our Services.
  • Third Party App Integrations. If you connect a third party application to our Services, we may share information with that third party.
  • Аналитические партнеры.We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google's practices by going to https://www.google.com/policies/privacy/partners/, and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
  • Advertising Partners. We work with third party advertising partners to show you ads that we think may interest you. These advertising partners may set and access their own cookies, pixel tags and similar technologies on our Services and they may otherwise collect or have access to information about you which they may collect over time and across different websites and online services. For more information about interest-based ads, and to learn about options for opting out of having your web browsing information used for behavioral advertising purposes, please visitwww.aboutads.info/choices or, if you are in the EU, www.youronlinechoices.eu/. You can also access any settings offered by your mobile operating system to limit ad tracking, or you can install the AppChoices mobile app to learn more about how you may opt out of personalized ads in mobile apps.
  • Aggregated or De-identified Form. We may make certain automatically-collected, aggregated, or otherwise de-identified information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our users' interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the Service.
  • As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (i) comply with law enforcement requests and legal process, such as a court order or subpoena or other lawful requests by public authorities, including to meet national security or law enforcement requirements; (ii) respond to your requests; or (iii) protect your, our, or others' rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services.
  • Merger, Sale, or Other Asset Transfers. Мы можем передавать вашу информацию поставщикам услуг, консультантам, потенциальным партнерам по сделкам или другим третьим сторонам в связи с рассмотрением, согласованием или завершением корпоративной транзакции, в рамках которой мы были приобретены или объединены с другой компанией, или мы продаем, ликвидируем, или передать все или часть наших активов. Использование вашей информации после любого из этих событий будет регулироваться положениями настоящей Политики конфиденциальности, действовавшей на момент сбора соответствующей информации.
  • Consent. We may also disclose your information with your permission or at your direction.

What choices do I have?

You can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of certain features on our Services. You may also manage and update your information, or close your account by emailing us at privacy@revolve.com.

  • Marketing Communications. Если вы предпочитаете не получать маркетинговые электронные письма, отправленные одним из наших брендов, просто нажмите на ссылку отказа от подписки, расположенную внизу любого из этих электронных писем. Если вы отказываетесь от получения маркетинговых электронных писем, мы все равно можем отправлять вам другие типы сообщений, такие как квитанции о покупке, информацию об отправке товаров или электронные письма о вашей учетной записи.
  • Do Not Track. Не существует общепринятого стандарта того, как реагировать на сигналы "Не отслеживать", и мы не отвечаем на такие сигналы.

Международные

The information we collect about you may be transferred to, and accessed from within, the United States and other countries, as permitted by applicable law. These other countries may not offer the same level of data protection as your home jurisdiction. We will take steps to maintain an adequate level of protection for this information in the jurisdictions in which we process it. If you are in the European Economic Area ("EEA") or Switzerland, please see the "Note to Individuals in the EEA or Switzerland" section below.

Children's privacy

We do not knowingly collect, maintain, or use personal information from children under 16 years of age, and no part of our Services are directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at privacy@revolve.com.

Data security

We use certain safeguards that are intended to secure Personal Information that we process in accordance with this Privacy Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us.

Contact information

Eminent, Inc. is the entity responsible for the processing of your information as described in this Privacy Policy. If you have any concern about our privacy practices, our use and disclosure practices, your consent choices, or if would like to exercise your rights, please contact us by email at privacy@revolve.com, или написав нам на:

Revolve Group,
Inc.
Attn: Legal Department
  12889 Moore Street
Cerritos,CA 90703
Phone: 1-888-442-5830 International: +1-562-926-5672

Notice of changes

Время от времени мы можем изменять настоящую Политику конфиденциальности. Если мы внесем изменения, мы уведомим вас о дате изменений и в некоторых случаях мы можем дать дополнительное уведомление (например, оставить заявление на вашей домашней странице или отправить вам сообщение). Мы рекомендуем пересматривать Политику конфиденциальности всякий раз, когда вы получаете доступ к Сервисам или иным образом взаимодействуете с нами, чтобы оставаться в курсе нашей информационной практики и доступных вам вариантов.

Note to California residents

This section provides details about rights afforded to California residents under the California Consumer Privacy Act (or "CCPA"), and supplemental details about the personal information we collect about California residents.

In the last 12 months, we collected the following categories of personal information: identifiers (such as name, contact information and device identifiers); commercial information (such as items purchased); internet or other network activity information (such as browsing behavior and other usage data); location data; inferences (such as purchasing preferences); demographic data (such as gender); electronic, visual or similar information (such as customer support call information); professional or employment-related information (such as in resumes you provide); and other personal information (such as product feedback or payment method information). For more details about the personal information we collect, including the categories of sources, please see theWhat Information Do We Collect About Customers section above. We collect this information for the business and commercial purposes described in the How Do We Use the Information We Collect section above. We share this information with the categories of third parties described in theHow Do We Share Information section above.

Subject to certain limitations, the CCPA provides California residents the right to request to access to details about the categories or specific pieces of personal information we have collected in the last 12 months (including about information we disclosed for a business purpose), to request to delete their personal information, to opt out of any sales that may be occurring, and to not be discriminated against for exercising these rights.

We do use third-party cookies and related technologies to send targeted ads and this may be deemed a "sale" under the CCPA. To opt out of these "sales," use the following link:Do Not Sell My Personal Information.

California residents may make request access or deletion requests by emailing us at privacy@revolve.com. We will verify your request by asking you to provide information that matches information we have on file about you. You can also designate an authorized agent to exercise these rights on their behalf, but we will require proof that the person is authorized to act on your behalf and may also still ask you to verify your identity with us directly.

Note to individuals in the eea, uk and switzerland

If you are in the EEA, UK or Switzerland, you have certain rights and protections under the law regarding our processing of your personal data. Please see the sections below for more details,

Legal basis for processing

Мы будем обрабатывать только личные данные в соответствии со следующими правовыми основаниями:

  • Necessity. По мере необходимости выполнять наши обязанности по договору с вами. Например, обработать ваш заказ и доставить приобретенные вами товары;
  • Legitimate Interest. Когда у нас есть законное право в обработке ваших личных данных. Например, чтобы сообщать вам об изменениях в наших Сервисах или юридических документах, предотвращать мошенничество или предоставлять, защищать и улучшать наши продукты и услуги. Мы полагаемся на наше законное право при обработке вашей личной информации, только если эти право не нарушают ваши права и интересы;
  • Consent. Если мы запрашиваем ваше согласие на конкретную обработку (например, на рассылку маркетинговых электронных писем), и вы предоставляете свое согласие в указанном порядке; и
  • Legal Obligation. В некоторых случаях обработка будет необходима для соблюдения юридического обязательства, такого как ответ на запросы о юридическом процессе.

Data subject requests

You have a right to request access to and receive information about the Personal Information we maintain about you, update and correct inaccuracies in your Personal Information, restrict or object to the processing of your Personal Information, have the information anonymized or deleted, as appropriate, or exercise your right to data portability to easily transfer your Personal Information to another company. In addition, you may also have the right to lodge a complaint with a supervisory authority, including in your country of residence, place of work or where an incident took place. If you wish to access or amend any Personal Information we hold about you, you may contact us at privacy@revolve.com. Кроме того, вы можете иметь право отозвать любое ранее предоставленное нам согласие на обработку вашей личной информации в любое время и бесплатно. В дальнейшем мы будем применять ваши предпочтения, и это не повлияет на законность обработки до вашего отзыва.
You have the right to withdraw any consent you previously provided to us regarding the processing of your Personal Information, at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before your consent withdrawal. If you would like to exercise any of these rights, you may contact us by emailing privacy@revolve.com.

Data transfers

When we transfer personal information outside of the European Economic Area, United Kingdom or Switzerland, we will comply with applicable data protection laws. We may transfer your personal information to countries which provide an adequate level of protection under applicable data protection law, we may use contractual protections for the transfer of personal information. You may contact us as specified in the "Contact Us" section to obtain a copy of the safeguards we use to transfer personal information outside of the European Economic Area, United Kingdom or Switzerland.

Data retention

Мы храним информацию, которую собираем о вас, так долго, как это необходимо для тех целей, для которых мы ее первоначально собирали. Мы можем хранить определенную информацию в законных деловых целях или в соответствии с требованиями законодательства. При определении срока хранения мы учитываем различные критерии, такие как тип продуктов и услуг, запрашиваемых или предоставляемых вам, характер и продолжительность наших отношений с вами, влияние на предоставляемые вам услуги, если мы удаляем некую информацию от вас или о вас, обязательные сроки хранения, предусмотренные законом и сроком давности.

Questions or complaints

Если у вас возникли проблемы с обработкой личных данных, которые мы не можем разрешить, вы имеете право подать жалобу в орган по защите данных, в котором вы проживаете. Контактные данные вашего местного органа по защите данных, пожалуйста, смотрите: https://edpb.europa.eu/about-edpb/board/members_en

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